Booking Terms & Conditions
The Agreed Price is the price to be paid for the journey as agreed between Cars Of The Stars Pty Limited (“Cars Of The Stars”) and the customer. The times, location, route and other details of the journey are stipulated on the Booking Confirmation. Any requests to modify any of these details should be made to us at least 2 weeks in advance of the date of travel/hire and we will endeavour to accommodate minor changes to the customer's requirement, subject to our ability to do so.
We will endeavour to provide the vehicle requested by you. In the unlikely event that we are unable to do so we reserve the right to provide a substitute vehicle of similar type and capacity.
The Balance Due is the amount outstanding net of any deposit paid. The balance is due for payment 30 days prior to hire. A credit card is required for the settlement of the Agreed Price. By giving us your credit card you are giving permission for this to be used for any cancellation charges, any damage caused the vehicle, including soiling as stated at the levels below.
The hire agreement between us includes specified pick up and return times and/or duration of hire. Adhering to these times forms an integral part of our operation. Where these times are not adhered to, we may incur additional cost or risk disappointing other customers. For that reason, we reserve the right to levy additional charges should the times agreed between us not be adhered to by the customer. The overtime rate that will be charged is as specified. Rates are per hour per our current website pricing for each vehicle. These rates are charged on an hourly basis, irrespective of the overrun being only part of an hour – ie we do not pro-rata the hourly rate.
We reserve the right to charge the customer a minimum of $300 for any damage to or soiling of our vehicles or any of its equipment caused by you or members of your party. Payment of the minimum damage charge must be settled before the end of the hire or will be charged to the credit card that made the booking.
In the event that payment of damage-related charges cannot be made on the day of hire, the customer agrees that the amounts will be charged to the credit or debit card with which the booking deposit was paid
Where the cost of rectification or repair may, in the view of the driver, exceed $300, the minimum charge will be made by the method described above and a further amount invoiced to the customer to reflect the cost of restoring the vehicle to its previous condition.
Cancellation of Booking
Our charges in the event of cancellations reflect our assessment of the likelihood of being able to re-hire the car following a cancellation. Charges vary by depending on how much notice we are given.
Booking is confirmed upon receipt of a 50% non-refundable deposit. Final payment is required 30 days prior to booking. Your credit card details will be held for the finalisation of your booking. If we have not received written notification that you wish to cancel your booking by this time, we reserve the right to charge the credit card details provided for the balance of the booking.
If the booking payment has been finalised, you are able to transfer the booking to another date, within the next 12 months, if our office is advised in writing within 14 days of the booking.
Smoking, Alcohol, Inappropriate Behaviour & Safety
We do not permit our passangers to smoke inside any of our vehicles. Cars Of The Stars’ drivers reserve the right to ask passengers for I.D and have the right to refuse service to any passengers that appear to be intoxicated or behaviour is deemed to be inappropriate. All passengers are required to wear seatbelts at all times and must adhear to the request of our drivers. Should a passenger refuse to wear a seatbelt we reserve the right to suspend the service.
Unfortunately, we are unable to take responsibility for the loss of property left in the vehicle at any time or under any circumstances.
We operate a fleet of well maintained vehicles. In the unlikely event of breakdown or the car being rendered unserviceable (for example, in the event of collision), we will use our best Endeavour to provide a back-up vehicle or vehicles as quickly as possible. However, we cannot be held liable for any consequential loss incurred as a result of vehicle breakdown or similar unavailability.
We always strive to arrive at pick-up points in advance of the times agreed. Very occasionally, events outside our control (for example, traffic congestion or bad weather) cause us to be late. In these circumstances, provided we arrive within 30 minutes of the scheduled time, this will be deemed to be within the terms of the agreement, in such cases, and if reasonably practical, we will endeavour to adjust the agreed booking times to make up for the delay, for example by adding a similar time at the end of the booking period.